Frequently Asked Questions

Booking a flight is simple: 1) Enter your departure and destination cities, 2) Select your travel dates, 3) Choose the number of passengers and cabin class, 4) Browse available flights and select your preferred option, 5) Enter passenger details, 6) Review and complete payment. You'll receive a confirmation email with your booking details immediately after payment.

Yes, you can book flights for up to 9 passengers in a single booking. This includes any combination of adults, children, and infants. Please note that infants must not exceed the number of adults in the booking. For groups larger than 9 passengers, please contact our customer service for assistance.

Most airlines allow bookings up to 11 months in advance. However, this can vary by airline and route. We recommend booking international flights 2-3 months in advance for the best prices, and domestic flights 3-6 weeks ahead. Last-minute bookings are also available, subject to availability.

Name changes after booking depend on the airline's policy. Minor corrections (like spelling mistakes) are usually allowed, but complete name changes may not be permitted or may incur significant fees. It's crucial to enter names exactly as they appear on travel documents when booking. Contact our customer service immediately if you need to make corrections.

We accept major credit cards (Visa, Mastercard, American Express), debit cards, and various digital payment methods including PayPal and Alipay. All payments are processed through secure, encrypted channels to protect your financial information. The available payment methods may vary based on your location.

Absolutely. We use industry-standard SSL encryption to protect all payment transactions. Your credit card information is never stored on our servers and is processed through PCI-compliant payment gateways. We take data security seriously and implement multiple layers of protection to safeguard your financial information.

Payment is processed immediately upon booking confirmation. The charge will appear on your statement as "WiseTravel" or "WT-Flight" followed by your booking reference. You'll receive an email confirmation once payment is successful, along with your e-ticket details.

No, we believe in transparent pricing. The price you see during booking includes all taxes, fees, and our service charges. Any optional extras (like seat selection or extra baggage) will be clearly displayed before you complete your purchase. There are no surprise charges after booking.

You can reach our customer support team 24/7 through email at daye@wise-travel.com. We also offer live chat support on our website during business hours. For urgent matters related to imminent travel, we prioritize responses to ensure you receive timely assistance.

To cancel or modify your booking, log into your WiseTravel account and go to "Order History." Select the booking you wish to change and follow the prompts. Please note that cancellation and modification policies vary by airline and fare type. Some tickets may be non-refundable or subject to change fees. Contact our support team if you need assistance.

If your flight is cancelled by the airline, you're typically entitled to a full refund or rebooking on an alternative flight. We'll notify you immediately of any cancellations and assist you with your options. In most cases, airlines will offer alternative flights or full refunds for their cancellations. Our support team will guide you through the process.

Refund processing times vary depending on the airline and payment method. Generally, once approved by the airline, refunds take 7-14 business days to appear in your account. Credit card refunds may take 1-2 billing cycles to reflect on your statement. We'll keep you updated throughout the refund process.