Frequently Asked Questions

Booking a flight is simple: Use our search form on the homepage to enter your departure and destination cities, travel dates, and passenger details. Browse through the available flights, select your preferred option, and follow the checkout process. You'll receive a confirmation email once your booking is complete.

Yes, you can book flights for multiple passengers in a single booking. During the search process, specify the number of adults, children, and infants traveling. All passenger details will be collected during the booking process.

Most airlines allow bookings up to 11 months in advance. However, availability varies by airline and route. We recommend booking 2-3 months in advance for international flights and 1-2 months for domestic flights to find good options.

We accept major credit and debit cards including Visa, Mastercard, American Express, and UnionPay. We also support various digital payment methods depending on your region. All payments are processed securely through our encrypted payment gateway.

Yes, we take security seriously. All payment transactions are encrypted using industry-standard SSL technology. We do not store your credit card information on our servers. Our payment processing partners are PCI DSS compliant, ensuring the highest level of payment security.

We believe in transparent pricing. The price you see during search includes all mandatory taxes and fees. Any optional services or additional baggage fees will be clearly displayed before you complete your booking. There are no hidden charges.

Changes and cancellations depend on the fare rules of your ticket and the airline's policies. Some tickets are non-refundable or may incur change fees. You can view the specific conditions for your booking in your confirmation email or by logging into your account. Contact our support team for assistance with changes.

If your ticket is refundable, you can request a refund through your account or by contacting our support team. Please note that refund processing times vary by airline and payment method, typically taking 7-14 business days. Any applicable cancellation fees will be deducted from the refund amount.

You can reach our customer support team through the Contact page on our website or by emailing daye@wise-travel.com. We strive to respond to all inquiries within 24-48 hours during business days. For urgent matters related to imminent travel, please indicate this in your message.

Yes, we offer special services for group and business bookings. For groups of 10 or more passengers, please visit our Group & Business Booking page or contact our dedicated team for personalized assistance and potential group rates.

WiseTravel serves customers globally, with a particular focus on routes connecting Asia, Europe, and North America. We're continuously expanding our network of airline partners to offer you more destinations and better connectivity worldwide.

Creating an account is easy! Click the "Sign Up" button in the header, enter your phone number, create a password, and verify your account with the SMS code sent to your phone. Having an account allows you to track your bookings, save passenger information, and access exclusive member benefits.