Terms & Privacy Policy

Terms of Service

1. Agreement to Terms

By accessing and using WiseTravel (operated by Changsha Bumen Technology Co., Ltd.), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Use of Service

Our services are provided for the purpose of searching and booking flight tickets. You agree to:

• Provide accurate and complete information when making bookings
• Use the service only for legitimate travel bookings
• Not engage in any fraudulent or illegal activities
• Comply with all airline terms and conditions for tickets purchased

3. Booking and Payment

All bookings are subject to availability and confirmation. Prices displayed include taxes and mandatory fees unless otherwise stated. Payment must be made in full at the time of booking. We act as an intermediary between you and the airlines, and airline terms and conditions apply to your tickets.

4. Cancellations and Refunds

Cancellation and refund policies are determined by the airline and fare type selected. We will assist you with cancellation requests, but refunds are subject to airline policies and may incur fees. Please review the fare rules before booking.

5. Limitation of Liability

WiseTravel acts as an intermediary and is not liable for any acts, errors, omissions, representations, warranties, breaches, or negligence of any airlines or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Our liability is limited to the amount paid for the booking service.

6. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Changsha Bumen Technology Co., Ltd. and is protected by international copyright laws.

Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Passport and travel document details for bookings
• Payment information (processed securely through payment providers)
• Travel preferences and booking history
• Communications you send to us

2. How We Use Your Information

We use the information we collect to:

• Process your flight bookings and payments
• Send booking confirmations and travel updates
• Respond to your inquiries and provide customer support
• Improve our services and user experience
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract: Processing necessary to fulfill our booking services
• Legitimate Interests: Improving our services and preventing fraud
• Legal Obligation: Complying with applicable laws
• Consent: Where you have provided explicit consent

4. Data Sharing

We share your information only as necessary to provide our services, including with airlines, payment processors, and when required by law. We do not sell your personal information to third parties.

5. International Data Transfers

Your data may be transferred to and processed in countries outside of your residence, including China where our headquarters are located. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

GDPR Compliance for EU Residents

Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

Exercising Your Rights

To exercise any of these rights, please contact us at daye@wise-travel.com with your request. We will respond to your request within one month, as required by GDPR.

Data Protection Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Employee training on data protection

Cookie Policy

What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience and understand how you use our services.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to track visitors across websites for marketing purposes

Managing Cookies

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience and parts of our website may no longer be fully accessible.

Cookie Consent

By using our website, you consent to our use of cookies in accordance with this policy. For EU residents, we obtain explicit consent for non-essential cookies before placing them on your device.

Data Retention

Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Booking Information: 7 years after travel completion for legal and accounting purposes
• Account Information: Duration of account activity plus 3 years
• Marketing Communications: Until you unsubscribe or request deletion
• Customer Support Records: 3 years from last interaction

Data Deletion

After the retention period expires, we securely delete or anonymize your personal data. You may request earlier deletion subject to our legal obligations to retain certain information.

Your Rights and Choices

Access and Control

Regardless of your location, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Request a copy of your data

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal data, please contact us first. EU residents also have the right to lodge a complaint with their local supervisory authority.

Contact Information

Data Protection Contact

Response Times

We aim to respond to all data protection requests within 30 days. For complex requests, we may need up to an additional 60 days, in which case we will inform you of the extension and reasons for delay.

Future EU Representation

We are in the process of establishing an EU representative office to better serve our European customers and ensure comprehensive GDPR compliance. This page will be updated with EU representative contact details once established.