Terms & Policies

Welcome to WiseTravel, operated by Changsha Bumen Technology Co., Ltd. By accessing or using our website and services, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By using WiseTravel's services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, please do not use our services.

2. Service Description

WiseTravel provides an online platform for searching and booking flights worldwide. We act as an intermediary between you and various airlines, facilitating your travel bookings.

3. User Responsibilities

• Provide accurate and complete information during booking
• Ensure all travelers have valid passports and necessary visas
• Review and comply with airline-specific terms and conditions
• Make timely payments for all bookings
• Not use our service for any illegal or unauthorized purpose

4. Booking and Payment

All bookings are subject to availability and confirmation. Prices are subject to change until booking is completed and payment is processed. We accept various payment methods, and all transactions are processed securely.

5. Limitation of Liability

WiseTravel shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services, including but not limited to flight delays, cancellations, or changes made by airlines.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Personal Information

• Name and contact details
• Passport and identification information
• Payment information
• Travel preferences and history
• IP address and device information

How We Use Your Information

• Process your flight bookings
• Send booking confirmations and travel updates
• Provide customer support
• Improve our services
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

International Data Transfers

As we serve global customers and work with international partners, your data may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place for such transfers.

Booking Process

1. Search for flights using our search engine
2. Select your preferred flight option
3. Enter passenger details accurately
4. Review booking details and total price
5. Complete payment securely
6. Receive booking confirmation via email

Important Notes

• All prices are displayed in the currency selected by the user
• Prices include all taxes and fees unless otherwise stated
• Booking confirmations are subject to airline approval
• Name changes after booking may incur additional fees

Special Requirements

For special assistance, meal preferences, or other specific requirements, please contact our customer service team after completing your booking.

Cancellation Terms

Cancellation policies vary by airline and fare type. Please review the specific terms associated with your booking. Some fares may be non-refundable.

Refund Process

1. Submit cancellation request through your account or contact customer service
2. We will process your request with the airline
3. Refund amount depends on airline policy and fare rules
4. Processing time typically takes 7-14 business days
5. Refunds are credited to the original payment method

Service Fees

WiseTravel may charge a service fee for processing cancellations. This fee is separate from any airline-imposed penalties.

We use cookies and similar technologies to enhance your experience on our website.

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have the following rights:

Your Rights

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Request limitation of processing
• Right to Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing

Exercising Your Rights

To exercise any of these rights, please contact us at daye@wise-travel.com. We will respond to your request within 30 days.

European Operations

While we currently operate from our headquarters in China, we are committed to serving our European customers with full GDPR compliance. We are planning to establish a UK office to better serve our European clientele and ensure local regulatory compliance.